Customer orientation and productivity are
the keys to commercial. It is necessary to pay the same attention
to the target setting as to the implementation. The right things are to do.
Business process management (BPM) means an integrated concept of leadership, organization and controlling
which enables a precise regulation of the whole value chain with regard to quality, time, costs and customer satisfaction.
The target is to achieve Process Excellence.
BPM is not just drawing boxes and arrows. In fact it is about the question how to design and implement
an effective, process-oriented organization.
A business strategy has its positive effect only if it is synchronized consequently with the processes
and structures of the company. Thereby it is possible to provide
an optimal framework for the value adding of the employees. A correctly implemented BPM helps significantly to achieve
the strategic and operational targets of the company.
Conception and set-up business process management: organization and processes
Integrated BPM cycle
Process modelling/design and process documentation
Reference processes/process data base
Continuous process improvement
Process key figures/control methodologies
Process-oriented organization management
Integration of business processes in the existing organization
Process data base
Best practice processes